Frequently asked questions

What are orthotics?

Orthotics are inserts that comfortably fit into shoes; they are medical devices that are designed to support and improve the functioning of feet.
Orthotics work on your feet much like glasses work on your eyes- they reduce stress and strain on your body by bringing your feet back into proper alignment.

Custom made orthotics have the advantage of having been custom made for exact imprints of your feet following evaluation of the history of your problem, a physical examination of your feet as well as a computerised gaitscan of you walking.
Health care practitioners prescribe orthotics to patients suffering from chronic foot or lower limb problems or to athletes to help maximize performance during sport. Diabetics due the nature of their condition also often require orthotics.
Who benefits from custom made orthotics?
Custom foot orthotics can help relieve the pain and fatigue associated with improper alignment or improper movement from the feet upwards throughout the body. This can cause problems with the ankle, knee, hip and lower back. In order to walk, stand or run, pain-free, the body requires a stable foundation provided by your feet.

Examples of common symptoms that can benefit from orthotics include:

  • Localised foot pain
  • Arch pain & heel pain
  • Achillies tendon pain or pain caused by shin splints
  • Knee pain or symptoms associated with knee osteoarthritis
  • Hip pain such as trochanteric bursitis or Iliotibial band syndrome
  • Chronic low back pain
  • Recurrent muscle tightness/tears/strains i.e calf, hamstring
What is a gaitscan?

A Gaitscan is an advanced computerised method of analysing the distribution of force through the feet, whilst standing and walking. Recording over a million points of data, the scanning devices provide highly accurate readings of gait abnormalities.

The data from the scan is sent off to a lab in Canada, where it is analysed and used to make your very own prescription orthotics. Unlike most foot insoles made from polypropylene, which has a short life span and flattens under constant stress, the orthotic foot insoles provided following gaitscan are made from a unique memory plastic, which is guaranteed for life.

How often should I wear orthotics?

Your orthotics should be worn every time you are on your feet — during work, at home and play. Orthotics are like eyeglasses, they work when they are worn. As soon as you take your orthotics out of your shoes or take your shoes off your feet, the stress and discomfort you experienced before wearing your orthotics is likely to return.

What do you recommend if the orthotics are hurting my feet?

During the first few weeks of wearing your orthotics, you may experience aches and pains in your feet and legs. This is normal and is an indication that your orthotics are working. It is due to a realignment of the whole lower extremity. Your muscles and ligaments have to readjust to this new alignment.

Your body has been conditioned to accommodate feet that do not function properly; as a result, it may need time to adjust. If your discomfort persists beyond a few weeks, please contact your health care practitioner, your orthotics may simply need a minor adjustment.

Does the effectiveness of my orthotics rely on the type of shoes I wear?

Orthotics are most effective in shoes that are constructed well, fit properly and are in good condition. It is best to bring in your shoes when your health care practitioner is fitting you for orthotics. Knowing the type of footwear you wear the most will help your practitioner prescribe the right style of orthotics for your lifestyle.

It is quite normal for some practitioners to prescribe two pairs of orthotics to patients (ie. Dress and Sport). When shopping for new shoes, it is also best to bring your orthotics with you for fitting purposes.

How long will Tog custom made orthotics last?

Because the orthotic foot insoles provided following gaitscan are made from a unique memory plastic, they are guaranteed for life against cracking or breakage as a result they also retain their support in the long term.

Are special orthotics required for sports?

Standard custom made orthotics are proper for most activities, including sports which do not involve excessive impact on the feet. Sports such as running, basketball, high impact aerobics, tennis, racquet sports, all involve considerable ground impact. Sports orthotics are fabricated from more resilient materials which dissipate some of this force. They are available in a variety of forms, including those designed for the demands of a specific sport. Most can be used for everyday activities, but they tend to be more bulky than standard orthotics, and fit best in running and walking shoes.

How often do I wear the devices?

When you first receive your orthotics your practitioner will offer instructions specific to your case, however generally we advise to build up slowly and steadily as follows:

  • Day 1 = 1 hour
  • Day 2 = 2 hours
  • Day 3 = 3 hours etc.
  • Every individual case is different, however it is best not to try expect your body to adapt too quickly!
  • When you are fully used to your orthotics they should be in your footwear all the time.
Will I always have to wear them?

99.9 % Yes. Having established a biomechanical fault, the orthotics has been prescribed to rectify the way you walk/stand. By not wearing the orthotics all the time, the fault/weakness will re-appear, causing pain to re-immerge. Going without for short periods may be tolerated by some people.

Can I wash them?

It is better to sponge them down, than throw them in the washing machine. They are extremely well made, but glue is used, and washing them will in time weaken the adhesive connecting the cover of the orthotic to the orthotic itself.

Can I get an additional pair, and what will they cost?

Yes you can get more. Your scan details are retained on our computer system and therefore you can just call us to reorder. The cost of your second pair of orthotics is cheaper as you do not need to go through a consultation process again.

Do children need orthotics?

Yes sometimes children do need orthotics although not always necessarily custom made orthotics due to the speed at which a child’s shoe size changes. Your practitioner can advise you to whether the children’s range that is not custom made is more practical without compromising on support and correction.

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